Privacy policy

The personal data controller is "Happy Builder" Ltd., with the following contact details:

• address: 2 Ticha Street, Sofia
• email: office@happy-builder.com
• phone: 0882161752

Depending on how you contact us or use the site, we may process:

• First and last name
• Email and address
• Phone number
• Property address/location (for inspection and execution)
• Content of messages/inquiries, photos, or files you send
• Billing data (if there is a contract and accounting requirements): personal/company ID, address, VAT number (if applicable)
• Technical data when visiting the site: IP address, device/browser identifiers, cookie data (if used)

We do not intentionally collect special categories of data (e.g. health data). Please do not send us such data.

We process personal data for the following purposes:

• Responding to inquiries and communication (GDPR Art. 6(1)(b) or 6(1)(f))
• Preparing an offer, inspection, and contract performance (Art. 6(1)(b))
• Accounting and legal obligations (Art. 6(1)(c))
• Improving services and site security (Art. 6(1)(f))
• Marketing/informational messages (only with consent or, where applicable, legitimate interest in compliance with the law) (Art. 6(1)(a) or 6(1)(f))

We store personal data:

• For inquiries without a contract: usually up to 12 months (or shorter/longer where necessary to protect legal claims).
• For clients with a contract: for the duration of the contract and then according to legal retention periods (e.g. accounting documents) and/or until limitation periods for claims expire.

We may share data with:

• Subcontractors/partners (e.g. electrical/plumbing specialists), only as far as necessary to perform the service
• Hosting, email, and IT support providers
• Accountants/consultants
• Competent authorities, when required by law

Where necessary, we conclude data processing agreements with processors (Art. 28 GDPR).

If we use providers that process data outside the European Economic Area, we will provide appropriate safeguards (e.g. standard contractual clauses) where applicable.

You have the right:

• to access the data
• to rectification
• to erasure ("right to be forgotten") under the conditions of the law
• to restriction of processing
• to data portability
• to object to processing based on legitimate interest
• to withdraw consent (where processing is based on consent)

You can exercise your rights by writing to us at: [email]. We may request additional information for identification. You have the right to file a complaint with the Commission for Personal Data Protection (CPDP).

The website may use cookies for:

• functionality and security
• measuring visits (analytics)
• marketing (only with consent, if applicable)

You can manage cookies through your browser settings and/or through a cookie banner, if available. If analytical/marketing cookies are used, a consent mechanism is recommended.

We apply reasonable technical and organizational measures to protect personal data (access control, restricted access, backups, etc.). However, no system is completely secure.

For questions about this Privacy Policy and the processing of personal data:

• Email: office@happy-builder.com